Cookies & Privacy Policy

1.1 Who We Are

OptoWork is a UK-based platform that connects optical professionals with practice shifts. We are committed to protecting your data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
OptoWork Admin
Email: admin@optowork.co.uk

1.2 What Personal Data We Collect

We may collect the following personal data depending on how you use the platform:

a) Account and Identity Data

• Full name
• Date of Birth
• Email address
• Phone number
• GOC number / Body Corporate (if applicable) and role type (for Practitioners and Practices) as required for Public facing Registered Healthcare Professionals and Service Providers.
• Practice name and clinic details (for Practices, Managers and Directors)

b) Professional Documents (Required for compliance and continued use of the platform)

• CV/resume
• DBS certificate
• Proof of insurance or qualifications and additional qualifications

c) Usage Data

• Shift search and booking history and all associated shift data
• Messages sent via the platform
• Referral activity
• Login data, IP address, device type

d) Cookies and Tracking

See Section 2 below for more detail

1.3 How We Use Your Data

We use your data to:

• Register and manage your account
• Connect optical professionals and optical staff (lay) with clinics
• Send shift notifications and updates
• Personalise your experience on the platform
• Improve platform performance and user experience
• Comply with legal and regulatory obligations

We do not sell your data to third parties. We store your data in secure encrypted robust cloud-based database servers (Linode, google, IONOS etc).

1.4 Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent (e.g. marketing emails – optional)
• Contractual necessity (e.g. to match professionals and staff to shift providers)
• Legitimate interests (e.g. platform improvement, fraud prevention)
• Legal obligations (e.g. to HMRC or regulators)

1.5 Who We Share Data With

Your data may be shared with:

• Other registered users (e.g. clinics viewing professional profiles, and vice versa)
• Service providers (e.g. hosting, cloud storage, email)
• Regulatory bodies if legally required
• HMRC or relevant authorities if legally obligated

We ensure all partners meet GDPR standards.

1.6 Data Retention

We keep your data for as long as your account is active or as required for legal, regulatory, or legitimate business purposes. You may request deletion at any time (see Section 1.9).

1.7 Data Security

We implement appropriate security measures to protect your data, including:

• Encrypted connections (HTTPS/SSL)
• Regular security audits
• Secure hosting and access controls

However, no platform is 100% secure. You use the platform at your own risk.

1.8 International Transfers

We store data on servers located in the UK or EU. If we transfer data outside of the UK, we ensure appropriate safeguards (e.g. standard contractual clauses).

1.9 Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct or update inaccuracies
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, email admin@optowork.co.uk.

🍪 Cookies Policy

2.1 What Are Cookies?

Cookies are small text files stored on your device when you use websites. They help improve functionality, security, and user experience.

2.2 Types of Cookies We Use

2.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality.

For more info please refer to documentation and support of your respective web browser

2.4 Third-Party Cookies

We may use trusted third-party services that also set cookies, such as:

• Google Analytics
• Cloudflare (for performance and security)
• Others not mentioned here (past, present and future)

We ensure all services are GDPR-compliant.

📄 Changes to This Policy

We may update this Cookies and Privacy Policy at any time. Changes take effect immediately upon posting. Please review regularly for updates.

📬 Contact Us

If you have any concerns about your privacy or cookie use:

Email: admin@optowork.co.uk